General Information

Lotus Leven is a company specialized in natural products. We offer natural scents which can be used for different purposes such as for aromatherapy or just for a nice scent at home. The lotus symbolizes purity and enlightenment in many cultures; what we want to achieve with our products with the people.

Aromatherapy is a holistic therapy that treats body, mind and head through the use of essential oil extracted from plants. The art of aromatherapy is rooted in the oldest healing methods of thousands of years ago when for the first time in Egypt, India and China the healing properties of flowers and plants were discovered.

The subtle healing properties of essential oils are of a higher level than chemical drugs and have a more powerful effect on the mind and emotions. Essential oils affect your mood, the spiritual resilience and bring a pleasant atmosphere to your home. They offer a gentle, sensitive alternative to the risks of synthetic drugs, which increasingly cause negative side effects, allergic reactions and addictions. The most important characteristic of essential oil is its balancing effect on the body, because you get sick the quickest because of an imbalance in the body. Essential oils also have a wide range of therapeutic properties and many diseases can be remedied by this method, the most natural of all plant-based medicines.

Aromatherapy can be used as an addition to modern medicine or other forms of alternative therapy, because it often goes very well with those other treatment methods. It is one of the most beautiful and pleasant way to health and well-being.

My Order

Place the product of your choice in the shopping cart by clicking the "shopping cart button". Then click "finish order" to start paying. Enter your details and follow the steps. Only when you press the "Confirm Order" button is your order final.

Yes, this is possible. During the ordering process you can provide us with a different delivery address while entering your personal details. 

Your order can only be sent to you.

You will immediately receive an order confirmation.

If you want to change or cancel the order, we advise you to contact us.

If you want to order something that is not (anymore) mentioned on our website, we advise you to contact us.

Pay

You can pay by:

- iDeal: Secure payment with internet banking by your own bank.

- Bancontact: Secure payment with internet banking by your own bank.

- Sofort Banking: Secure payment with internet banking by your own bank.

- Transfer: You will receive an extra mail with instructions to pay the payment by bank transfer or giro.

When making payments by iDeal, Bancontact or Sofort Banking, we do our best to deliver your package within 2 to 3 working days. This applies to deliveries in the Netherlands. For deliveries to Belgium or Germany we use 2 to 8 days. For payments by bank transfer, we will send the order as soon as we have received the payment.

In the ordering process you choose "transfer", the screen shows all payment specifications, you will receive this after confirmation in the email. Please note that you use this information when transferring so that we can link it with your order!

Deliver

The delivery costs are € 6.95 for delivery in the Netherlands and € 8.95 for Belgium and Germany. An order in the Netherlands of € 50, - or more the delivery costs are free.

When the package is addressed in the Netherlands, we do our best to deliver your package within 2 to 3 working days. For Belgium and Germany 2 to 8 working days apply.

Normally the products on our website are in stock. If a product has just been sold out, we will contact you. If you want to make a large order, you can always contact us.

You pay one-time shipping costs. We will pay for additional costs.

All deliveries take place with PostNL. They deliver your order during the day at the shipping address indicated by you. PostNL delivers on Monday till Saturday.

If you are not at home at the time of delivery, PostNL will visit you again. If you are not at home, you will receive a message from PostNL and you can pick up the package at the nearest PostNL pick-up point.

Unfortunately it is not possible to make a delivery appointment. We depend on the PostNL driver route.

Returns

Yes, you can return your purchase within 14 days of receipt. In this period you can return the order unused, undamaged and completely in the original packaging. Contact us if you want to return a product.

Unless otherwise agreed (for example in case of defects) the costs for returning are at your own expense.

You have the right to return your order within fourteen days. The right to a refund expires after fourteen working days, after which the warranty period comes into effect.

When you return a product, you will receive a confirmation when it has been received and is being processed. Your money will be refunded within two weeks or you will receive a new product. To process your return as quickly as possible it is necessary that you follow the indicated procedure.

Contact us and we will try to help you further.

TOP
0